As soon as the request has been accepted, the buyer's card is charged and the sale is locked in. So, as soon as your tickets are "Ready to Deliver" send them off to your buyer! All credit/debit card transactions made on CashorTrade are held in escrow until the buyer marks the tickets as 'received' and the payout can be processed determined by the seller's Trust Level/Active Transaction Credit Limit (not including Travel Packages and High Risk events).
Do not transfer tickets until a request has been made by the buyer, and the seller has accepted that request.
Once a request is accepted, buyer and seller enter into a contract to deliver/purchase the tickets as described in the listing. The seller must deliver the tickets within 24 hours of the 'Ready to Deliver' date added when creating the listing. If the tickets are in the seller's possession or the transfer option is available, the seller must deliver the tickets right away. If the tickets are under a 'delayed transfer' the seller must deliver the tickets as soon as the option is available or the tickets/wristbands are received.
The payout will be released to the seller's PayPal account depending on the tickets being marked as 'received' and the seller's Trust Level and Active Transaction Credit Limit. Sellers may be required to show proof of shipment within 24 hours of the stated "Ready for Delivery" date. If the delivery exceeds this 24 timeframe, the buyer may request a refund and it would be considered a 'Dropped Sale'.
Best Way to Deliver Tickets
The best way to deliver your buyer the tickets, is having an official transfer from the site or app used for the original purchase, sending the PDF that is sent to you when originally purchased within the message thread as well as forwarding the original email, or mailing the physical tickets to the buyer.
If these are not options for you, below are some ways you can also get your buyer the tickets they paid for:
Mobile tickets that are non transferrable 24-48 hours before the event:
-
Change your password and give your buyer access to your ticket account so they can login and use the ticket. All payment information and other tickets should also be removed or transferred out of this account. You can then change your password back after the event which will log the buyer out.
-
Upload an image of the barcode in the thread so your buyer has access to the barcode until the ticket becomes fully transferable. If the ticket has a rotating barcode, this option will not work to gain entry.
Physical tickets or Wristbands:
-
We ALWAYS suggest sending a photo of the tickets and barcodes in the thread before mailing priority with tracking. This way, if they do not make it to the buyer in time for the event or their departure to the event, they will have the barcode which should work for entry.
-
Often, the original purchaser can reach out to the box office to have the tickets reissued to be picked up at will call by the buyer once they arrive. Written confirmation should be gathered to provide the buyer to ensure their name is on 'the list'. The box office should be able to provide full details of how this would work and what the buyer will need, but often the buyer will need the original order number, a photo of the original purchaser's ID and their own ID.
Digital Ticket Transfer
For digital tickets, the transfer needs to be initiated directly through the primary ticketing company app or website.
Normally a name and email of the buyer are required to transfer the tickets, which will be automatically provided to the seller once the request to purchase is accepted. Often, the tickets need to be 'claimed' or 'accepted' through the email that is sent by the primary ticketing company (aka Ticketmaster). Once the tickets are 'claimed' or 'accepted' they should show up in the corresponding primary ticketing account via their app or website and can be used for entry.
If you are receiving an error message when 'claiming' or 'accepting' tickets that came through Ticketmaster, review this Help Center Article for more insight.
Transfer option not available or Non-Transferrable
Please be patient. Delayed transfer tickets are very common these days and often become transferable within 48 hours before the event, if not sooner.
Your primary ticket account may show the tickets as non-transferable or the transfer button may be grayed out in the app, but the transfer option should appear once the event nears. This often effects ALL tickets to a certain event. Sometimes a timeline is available to determine when the tickets will become transferrable, but not always. Sellers just need to be diligent in checking their primary ticket app and making sure ticket transfers happen once the transfer option is made available. If sellers do not make the transfer to the buyer they will not be paid out. Both buyer and seller should keep communication to remain on the same page about the delivery of the tickets.
Barcode Photo/PDF Ticket Delivery
When creating your post, be sure to select the Ticket Type as Barcode Image/PDF. On the second page right after you select the quantity of tickets, you are instructed to upload the image of the ticket. When a request is accepted, the image will be sent to the buyer and the tickets will be considered delivered. The seller does not need to mark the tickets as 'Delivered', nor the buyer mark the tickets as 'Received'.
Please keep in mind that after a Barcode Image or PDF ticket is shared, the sale cannot be cancelled since the buyer is in possession of the ticket and would need to be re-sold by the buyer if it is no longer needed.
NOTE: If the ticket was delivered to the original purchaser (seller) via email, it is always recommended to also forward that email directly to the buyer to act as a back up way to access the ticket upon arrival. Please use the "Message User" option on your sale to ask your buyer for their preferred email so you can forward the email to them.
Physical Ticket/Wristband Delivery
When shipping Physical Tickets or Wristbands we ask that sellers use a Priority service with Carrier Insurance so a tracking number can be provided and the seller is protected in case the shipment is lost, damaged or doesn't arrive in time.
Tracking numbers allow the seller, the buyer, and CashorTrade to see where the ticket is and when to expect it to be delivered. The tracking number is also considered 'proof of delivery'.
Sellers are also encouraged to add carrier insurance to cover the full value of the package in case anything is lost, damaged o delayed. In the event of a lost package, damaged and the contents removed, or doesn't arrive within the guaranteed timeframe, insurance coverage will be necessary for the Seller to recoup the costs of the package from the carrier, as the buyer would be entitled to a refund and the payout will not be provided.
We encourage all shipments to be through USPS Priority with tracking information and carrier insurance. UPS, Fedex or standard mail can be less protected and result in not getting compensation if the package is lost, damaged or doesn't arrive in time. If the event is less than 10 days away, the tickets should be Overnighted to ensure they arrive in time for the buyer to use them.
Sellers should also take a clear photo of each barcode and upload it to the message thread prior to shipping. Barcode photos can be used to gain entry into the event as a backup.
Please do NOT require a delivery confirmation signature as it can complicate or delay the delivery of the ticket if the buyer is not at home when it arrives.
Once you ship, come back to CashorTrade to click on the "Mark as Delivered" and include the tracking number for the package so that your buyer can keep track of the shipping progress.
NOTE: If the event is less than 3 days away, please ask the buyer if they would like to have them overnighted for an extra charge. The shipping price can be included in the listing prior to a request being accepted.
If the tickets/wristbands are lost in the mail or are not received in time for the event or the buyer's departure for the event, the tickets can often be switched to a 'will call pickup'. The buyer would need to agree to pick the tickets up at the will call office and the box office would need to be contacted in order to get this set up.
Shipping and Tracking
Once you ship a physical ticket or wristband, go back to the chat with your buyer to provide the tracking information so they know when to expect the shipment and can track the package along the way.
Once the request has been accepted and the tickets/wristbands have been shipped, mark the tickets as 'delivered' on CashorTrade and provide the tracking number to the buyer.
The sale is not finished until the tickets/wristbands show as delivered through the tracking number and the Buyer marks the tickets as 'Received'. All tickets/wristbands must be delivered, on time, via the stated delivery method, and as agreed upon in your listing.
NOTE: If there are any issues with the shipment, please let your sales partner know and open a support ticket with our team so we can all work together to find a resolution. There may be an option to arrange the tickets/wristbands to be re-issued and picked up by the buyer at the will call booth. The original purchaser will need to contact the box office to see if this is an option.
Will Call Pick Up
Tickets can often be set up to be picked up at the Will Call both/Box Office upon arrival by the buyer. Availability and restrictions may apply based upon the event and primary ticketing company. This is a good option if tickets were lost in the mail or didn't arrive in time for the buyer's departure to the event. The original purchaser will have to contact their point of purchase, or the event Box Office to set up an alternative pick up under the buyer's name. Written confirmation should be requested and provided to the buyer to act as "Proof of Delivery". Often, the Will Call both/Box Office will require the person picking the tickets up to have a valid ID (showing the name that was set up for the Will Call pickup), the original purchaser's ID, the original order number, and written authorization for the buyer to pick the tickets up on the original purchaser's behalf. These requirements are subject to change depending on the event, so please confirm what the buyer will need with the Box Office when the Will Call pick up is arranged.
Meet in Person
Meeting in person is great and is encouraged for last-minute ticket sales, but please be aware it carries a certain amount of risk.
We want you to be able to meet in person and the platform makes it easy to do so. You can make a new friend, see shows, and exchange tickets for years to come!
However, we do not recommend meeting on the lot just before the show or in front of the venue. There are too many variables that can cause difficulties:
-
Cell phones stop working due to many people trying to use them at once
-
People are late to the meeting spot or miscommunicate about the exact spot
-
Both buyers and sellers have backed out on deals when they pass someone on lot who has or wants a ticket
We recommend you meet up at a location that has an exact physical address like a coffee shop, restaurant, book store! Anywhere that can easily be searched in a GPS or found on a map.
The tickets/wristbands need to be delivered in order to receive a payout. If either party fails to show up for the meet up, unfortunately the tickets will not be delivered and the payout cannot be processed.
Marking tickets as 'Received'
Sellers are required to have the Buyer mark the tickets as received upon meeting up in person. Only tickets that have been marked as 'Received' will be eligible for Trader's Protection Insurance.
Day of Show Delivery
Sellers are required to deliver tickets within 1 hour of accepting a request for a sale completed on the Day of the Show to avoid being considered a 'Dropped Sale' (unless the buyer has communicated otherwise).
You can meet another user in person to hand off the tickets/wristbands directly. We suggest to arrange the meet up in a spot that is not at the venue, due to the cell service not always being the greatest when many people are close in proximity. So a coffee shop close by may be more effective. If tickets are non-transferrable, you can always meet up and walk in together!
Also, a will call pick up may be an option. The box office would need to be contacted in order to check availability and arrange this delivery method.
Eventbrite Ticket Delivery
There is no official in-app transfer option offered for Eventbrite tickets. We recommend that sellers save the PDF ticket documents that were delivered to them via email by Eventbrite. Then the seller can upload the PDF file of their tickets into the CashorTrade chat thread with their buyer. We also encourage the seller to email the PDF tickets to the buyer's confirmed email address so they have 2 different ways to access the ticket(s).
There may be an option to 'edit order information' to put the ticket in another person's name and email address, but this does not change the barcode of the ticket, only sends the ticket to the new email address that is provided. As always, if there are issues retrieving the original tickets from Eventbrite please contact Eventbrite's support team for further assistance. Additional information can be found through the Eventbrite Help Center: https://www.eventbrite.com/help/en-us/
Cloud 9 Reservation Delivery
Cloud9 has made this a very simple, safe and secure transfer process! CashorTrade is familiar with this process and able to assist you every step of the way!
Note - Buyer and any additional guests being added to the reservation must have a Cloud9 Account prior to seller submitting transfer request form.
Any remaining balance on the lead guests account (seller) will be transferred to the buyers Cloud9 account, so the listed price should account for this. If the package is paid in full, only the transfer fee will need to be paid (to Cloud9) before the reservation is transferred to the buyer's name(s).
For additional information on the Transfer process through Cloud 9 Reservations, please log into your Cloud 9 Reservations account: https://www.cloud9reservations.com/Booking/Account/LogOn?tripid=14677
DICE Ticket Delivery
To see the official process for transferring DICE tickets, please visit the DICE help center: https://dicefm.zendesk.com/hc/en-gb/articles/4409669378449-How-to-send-tickets-to-a-friend
-
Open the DICE app, tap the tickets icon at the bottom of the screen and click on the relevant event.
-
Press Send to a friend.
-
Add your friend s mobile number from your phone s contact list. As tickets can only be transferred between DICE accounts, please ask your friend to create one if they're not registered yet.
-
Choose the number of tickets you would like to send.
-
Once you're ready, hit Send tickets and the tickets will land in your friend s account.
-
Since tickets can only be sent between DICE accounts, ask your friend to create one if they're not registered yet.
-
Mark as sent on CashorTrade
Non-Transferrable
If your event does not allow the ticket transfer, an option is to allow your buyer access to your app. You can set a temporary password and change it back once the event occurs. We suggest to remove any payment information and other tickets you have in this account. This will give them access to the ticket(s), without having to transfer them. The tickets should be checked before creating a listing to ensure you will be able to deliver them. They should also be double checked prior to accepting a request to purchase. As soon as a request to purchase has been accepted, both buyer and seller enter into a contract to complete the sale as listed. Failure to deliver tickets after a request has been accepted could result in a 'Dropped Sale' and penalties could apply.
100x Hospitality VIP/Travel Package Delivery
For delivery of these tickets, the Point of Purchase (100x Hospitality) should be contacted in order to get a detailed explanation of requirements and restrictions. The transfer often requires a name change to be made on the order and may have cut off dates or other restrictions. For the official process, please contact the Point of Purchase (100x Hospitality) for the full details, contact information is usually found on the email received after the original purchase was made. The process may vary depending on the event.
Proof of Delivery
If a Seller is unable to provide proof of delivery upon request, the Buyer may be entitled to a full refund (less platform fees).
Digital Ticket:
-
A screenshot or email of the transfer confirmation from the primary ticket company, showing date when delivered and email address the tickets were delivered to.
-
An uploaded PDF or QR/barcode to the message thread.
Physical Tickets/Wristbands:
-
A tracking number that shows as 'delivered' in the details in time for the show or agreed upon date.
Will Call Tickets
-
Written confirmation that the tickets were issued to will call and available for pick up under the buyer's information.