How to Deliver Tickets on CashorTrade

When a purchase request is accepted, the buyer’s card is charged immediately, and the sale is finalized. Sellers should deliver tickets promptly based on the "Ready to Deliver" date the seller selected when creating their listing.

All payments are held safely in escrow until the buyer marks tickets as received, and payouts are processed based on the seller’s Trust Level/Active Transaction Credit Limit (ATCL).

Important: Do not transfer tickets until you have officially accepted a buyer's request on CashorTrade

Once accepted, the buyer and seller enter a legally binding agreement to deliver/purchase the tickets as described. Remember, ALL SALES ARE FINAL! 
 

Delivery Timeline

• Tickets must be delivered within 24 hours of the "Ready to Deliver" date

• If tickets are under a delayed transfer, deliver them as soon as the transfer option becomes available

• Failure to deliver on time may result in a Dropped Sale, and the buyer may request a refund
   

Best Ways to Deliver Tickets

1. Digital Ticket Transfer

   • Initiate the transfer via the primary ticketing company’s app or website

   • Use the buyer’s name and email provided upon acceptance

   • Buyer may need to claim or accept tickets to add them to their primary ticket account

   • Delayed transfer tickets may become available within 48 hours of the event

   • Sellers must monitor the transfer and communicate with buyers to ensure tickets are received
      

2.  Barcode/PDF Delivery

   • Select Ticket Type: Barcode Image/PDF when creating your listing

   • Upload the image/PDF when creating your listing 

     • The PDF file will be shared with the buyer once their request is accepted

   • Forward the original purchase email to the buyer as a backup

   • Once the buyer has the PDF file in their possession, the sale cannot be canceled
      

3. Physical Tickets/Wristbands

   • Ship via USPS Priority Express Mail with tracking and carrier insurance

   • DO NOT use FedEx or UPS as these carriers do not insure the cost of tickets in case there are any issues

   • Provide barcode photos in the chat as a backup

   • Photograph the package before sending it in the mail

   • Do not require a signature on delivery to avoid delays

   • Add the tracking number to the sale on CashorTrade and mark tickets as delivered

   • If the event is less than 10 days away, consider overnight shipping
      

4. Will Call Pickup

Tickets can sometimes be claimed at will-call or the event box office

• The original purchaser must contact the box office to arrange for Will Call pick-up

• Provide the buyer with written confirmation of the name-change, as well as any pickup instructions for their CoT buyer

• The buyer might need: 

  • The original purchaser's ID

  • The original order number

  • An image of the card that was used to purchase the tickets, showing the last four digits of the card

• The buyer is encouraged to wait until they have claimed the tickets at Will Call before marking the tickets as received on CashorTrade
   

5. In-Person Delivery

Note: There are always added risks when meeting in person to deliver tickets

• Choose a safe, verifiable location (e.g., coffee shop, bookstore)

• Avoid meeting at the venue lot due to cell service and miscommunication risks

• Ask the buyer to mark the tickets as received as soon as you deliver the tickets to them for payout eligibility
   

Delivery for Specific Platforms

• Eventbrite: edit your order information to put your ticket under someone else’s name and email address

  • If this is not an option, you may upload a PDF or Barcode Image of the ticket to the message thread on CashorTrade and/or forward the email you received from Eventbrite that contains the tickets to the buyer

• Cloud9 Reservations: Log into your Cloud9 account to initiate the transfer.

  • The buyer must also have a Cloud9 account to receive the transfer

• DICE: Log into your Dice account to initiate the transfer.

  • The buyer must also have a Dice account to receive the transfer

• 100x Hospitality / Travel Packages: Contact 100x Hospitality or your point of purchase for transfer instructions

• Non-Transferrable Tickets: Provide the buyer with temporary access to log into your primary ticket account 

  • Set a temporary password for your primary ticket account to share with the buyer

  • Remove payment information from your primary ticket account

  • Ensure there are NO other tickets in your primary ticket account
     

Proof of Delivery

Sellers may need to provide proof of delivery in order to be paid out. Requirements depend on ticket type:

• Digital Tickets: Email from the primary ticketing company confirming transfer.

• PDF Tickets: Uploaded the PDF or QR/barcode in the chat or email of the PDF ticket being sent to the buyer

• Physical Tickets/Wristbands: Tracking number showing delivered in time for the event.

• Will Call Tickets: Written confirmation from the box office.

Note: Proof of delivery must match the ticket delivery type in the listing.
 

Day-of-Show Delivery

• Tickets MUST be delivered within 1 hour of accepting a buyer's request

• Consider meeting nearby, not at the venue, for better cell reception.
   

Need Help?

If you need any assistance with a transfer, please contact our Fan Support Team and we will be happy to help!