Why is my listing suspended?

CashorTrade is a member-monitored community, and listings may be suspended when flagged by users for violating CashorTrade policies.

Common reasons a listing may be flagged include:

Tickets are priced above face value
Attempts to process a sale outside CashorTrade
Ticket hoarding
Inaccurate listing
Objectionable or inappropriate content
Not actually offering a ticket for sale

Flagged listings are reviewed by our team to ensure our policies are being followed.

When a listing is suspended, our Fan Support Team will contact the seller via support ticket and email to explain why their listing has been suspended and how they can fix the issue.

To reinstate your listing:

Please open or respond to a support ticket and complete the following steps:

Provide proof of purchase: Forward the original receipt from the point of purchase to support@cashortrade.org
Adjust your ticket price if necessary: If your ticket is listed above face value, you will need to create a new listing to list the ticket for sale at face value or less.
Platinum/Premium tickets
1. Create a new post and toggle “These are official Platinum/Premium tickets” after entering the price of the tickets.
2. Include an image of your itemized receipt, so buyers can confirm the Platinum ticket status and price

Important Notes About Secondary Market Tickets

If you purchased your tickets on the secondary market (such as Ticketmaster Resale, AXS Resale, StubHub, Vivid Seats, TickPick, etc.), please note:

You may sell those tickets on CashorTrade, but only at face value (the original primary market cost after fees) or less
You may not list them for the amount you paid on the secondary market (meaning you would need to be okay with possibly taking a partial loss)

Need Help?

For more details about our Face Value policy, check out our article "What Is Considered Face Value"

Feel free to contact our Fan Support Team if you have any questions or need assistance. We're always happy to help!

CashorTrade is a member-monitored community, and listings may be suspended when flagged by users for violating CashorTrade policies.

Common reasons a listing may be flagged include:

Tickets are priced above face value

Attempts to process a sale outside CashorTrade

Ticket hoarding

Inaccurate listing

Objectionable or inappropriate content

Not actually offering a ticket for sale

Flagged listings are reviewed by our team to ensure our policies are being followed.

When a listing is suspended, our Fan Support Team will contact the seller via support ticket and email to explain why their listing has been suspended and how they can fix the issue.

To reinstate your listing:

Please open or respond to a support ticket and complete the following steps:

Provide proof of purchase: Forward the original receipt from the point of purchase to support@cashortrade.org

Adjust your ticket price if necessary: If your ticket is listed above face value, you will need to create a new listing to list the ticket for sale at face value or less.

Platinum/Premium tickets

Create a new post and toggle “These are official Platinum/Premium tickets” after entering the price of the tickets.

Include an image of your itemized receipt, so buyers can confirm the Platinum ticket status and price

Important Notes About Secondary Market Tickets

If you purchased your tickets on the secondary market (such as Ticketmaster Resale, AXS Resale, StubHub, Vivid Seats, TickPick, etc.), please note:

You may sell those tickets on CashorTrade, but only at face value (the original primary market cost after fees) or less

You may not list them for the amount you paid on the secondary market (meaning you would need to be okay with possibly taking a partial loss)

Need Help?

For more details about our Face Value policy, check out our article "What Is Considered Face Value"

Feel free to contact our Fan Support Team if you have any questions or need assistance. We're always happy to help!

CashorTrade is a member-monitored community, and listings may be suspended when flagged by users for violating CashorTrade policies.

Common reasons a listing may be flagged include:

Tickets are priced above face value

Attempts to process a sale outside CashorTrade

Ticket hoarding

Inaccurate listing

Objectionable or inappropriate content

Not actually offering a ticket for sale

Flagged listings are reviewed by our team to ensure our policies are being followed.

When a listing is suspended, our Fan Support Team will contact the seller via support ticket and email to explain why their listing has been suspended and how they can fix the issue.

To reinstate your listing:

Please open or respond to a support ticket and complete the following steps:

Provide proof of purchase: Forward the original receipt from the point of purchase to support@cashortrade.org

Adjust your ticket price if necessary: If your ticket is listed above face value, you will need to create a new listing to list the ticket for sale at face value or less.

Platinum/Premium tickets

Create a new post and toggle “These are official Platinum/Premium tickets” after entering the price of the tickets.

Include an image of your itemized receipt, so buyers can confirm the Platinum ticket status and price

Important Notes About Secondary Market Tickets

If you purchased your tickets on the secondary market (such as Ticketmaster Resale, AXS Resale, StubHub, Vivid Seats, TickPick, etc.), please note:

You may sell those tickets on CashorTrade, but only at face value (the original primary market cost after fees) or less

You may not list them for the amount you paid on the secondary market (meaning you would need to be okay with possibly taking a partial loss)

Need Help?

For more details about our Face Value policy, check out our article "What Is Considered Face Value"

Feel free to contact our Fan Support Team if you have any questions or need assistance. We're always happy to help!

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