How to Trade Tickets

TRADES ARE BACK!! 🎉
 

The new and improved Trades feature allows fans to exchange tickets safely and will now ensure both users are fully covered by our Trader's Protection Guarantee!

Trades are now available on CashorTrade for all users! 

All trades follow CashorTrade’s standard escrow, delivery, and payout process to ensure both traders are fully protected.

Before creating or requesting a trade, please note:

• Tickets must be listed and requested at face value or less

• Both users are now required to send payment to each other to protect the trade.

  • Think of it as your insurance; the amount you send will be the amount of protection you will receive in case there are any issues. We always recommend that both users "sell" their tickets to each other at the ticket's face value price

• All trades must be 1:1 or 2:1 + the price difference

• All trade requests begin as Uncommitted, allowing both users to communicate before finalizing, and collecting payments

   

How it works:

Step 1: Create a Trade Listing (If You’re Posting)

1. Click Post Tickets → Trade My Tickets

2. Enter details for the tickets you have:

   • Artist & event date

   • Delivery method

   • Face value price

3. Choose the artist & event for the tickets you want

4. Add a short description of the trade you’re looking for

5. Review everything and click Post Tickets

Tip: You can change your Asking Price later. This is what the other user is charged if you accept their request.

Step 2: Request a Trade (If You’re Responding)

1. Click Request to Trade on a listing

2. Add details for the tickets you have:

   • Artist & event date

   • Face value price

3. Select your transfer info

4. Add a message with any extra details

5. Submit your request

   • The lister will be notified, but the trade is not final yet.

6. Chat with the lister to work out details

7. When ready, click Commit Now

8. Choose the card you want charged

Important:

• Your card is only charged if the lister accepts

• Both users can edit their asking price before acceptance

Step 3: After the Trade Is Accepted

• Both users are charged the Asking Price of the tickets they’ll receive

• Each person pays the other

• Funds are held in escrow until tickets are marked received

Step 4: Deliver Your Tickets

Once charged, each trader must:

• Send tickets exactly as agreed

• Mark tickets as Sent on CashorTrade

Step 5: Mark Tickets Received & Get Paid

After both users mark tickets as Received:

• Funds are released from escrow based each user’s Active Transaction Credit Limit (ATCL)

Timing rules:

• Below ATCL → 3–5 business days after tickets are marked received

• Above ATCL → 3–5 business days after the event

• Not marked received → 3–5 business days after the event

Note: Travel packages and other high-risk events are held until 3–5 business days after check-out.

Payouts run Monday–Friday around 10pm EST. Funds may take 1–5 business days to appear in PayPal.

Payment Examples:

• Example 1: Even 1:1 trade

  • A lister has one ticket with a face value price of $100

  • The requester has a ticket that matches what the lister wants and the face value price is also $100

    -BOTH users should set their asking price at $100

    -BOTH users will be charged $100 once the lister accepts the request

    -BOTH users will be paid out $100 after the tickets are marked as received, in accordance with their Active Transaction Credit Limit (ATCL)

• Example 2: Even 2:1 trade

  • A lister has two tickets with a face value price of $50, but they want to trade for one more expensive ticket

  • The requester has one ticket that matches what the lister wants, and the face value price is $100

    -The lister will set their asking price at $50 per ticket

    -The requester will set their asking price at $100 per ticket

    -BOTH users will be charged $100 once the lister accepts the request

    -BOTH users will be paid out $100 after the tickets are marked as received, in accordance with their Active Transaction Credit Limit (ATCL)

• Example 3: Uneven 2:1 trade

  • A lister has two tickets with a face value price of $50 each, but they want to trade for only one ticket

  • The requester has one ticket that matches what the lister wants, and the face value price is $75

    -The lister will set their asking price at $50 per ticket

    -The requester will set their asking price at $75 per ticket

    -The lister will be charged $75 for the ticket they will be receiving once they accept the request

    -The requester will be charged $100 once the lister accepts the request

    -The lister will be paid out $100 after the tickets are marked as received, in accordance with their Active Transaction Credit Limit (ATCL)

    -The requester will be paid out $75 after the tickets are marked as received, in accordance with their Active Transaction Credit Limit (ATCL)

How Payouts are Processed:

After both traders send their tickets and mark them as Received, payouts are processed according to each user's Active Transaction Credit Limit (ATCL)

• CashorTrade holds the funds from the trade in escrow and will initiate the payout based on each user's Trust Level and ATCL

• If a payout is below the user's ATCL, the payout will begin to process 3-5 business days after the tickets are marked as received

• If a payout exceeds the user's ATCL, it will begin to process 3-5 business days after the event has ended

• If a user does not mark tickets as received, the payout will begin to process 3-5 business days after the event has ended

NOTE: For all hotel, travel packages, VIP experiences, Cloud9, Playa Luna, 100x packages, or other high-risk events, all payouts will be held in escrow until 3-5 business days after check-out. For more information, please refer to the Help Center article: Payout Process for Travel Packages and High Risk Events

Payouts are processed Monday–Friday around 10pm EST (excluding bank holidays). Please allow 1–5 business days for funds to appear in your PayPal account after the payout has been initiated.

Trades on CashorTrade now offer the same protections as any transaction.

By "selling" your tickets to each other, both traders remain covered by our Trader's Protection Guarantee!
 

Need Help?

If you would like to share your feedback so we can make improvements to the new feature, please fill out this feedback form for our Fan Support Team to review!