Trouble Accepting a Ticketmaster Transfer

If you see an error like "Oops Sorry! Something Went Wrong" or a "500 Error" when trying to accept a Ticketmaster transfer via email, you’re not alone! This is a common issue.

1. Ask the seller to cancel the original transfer and try again to ensure there are no typos in the email they used for the transfer

   • Confirm with the seller that your email address matches the email address on file for your Ticketmaster account

2. Share your phone number in the chat thread on CashorTrade and ask the seller to use this for the transfer through the Ticketmaster App instead of your email address

   • Make sure both you and the seller have the Ticketmaster App installed to transfer using a phone number. Phone number transfers are only available through the Ticketmaster App (not website)

Visit Ticketmaster's Help Center for transfer troubleshooting tips: Ticket Transfer Troubleshooting

Still Having Issues?

If you still can’t accept the tickets, contact Ticketmaster Support for help. 

You can also reach out to CashorTrade’s Fan Support Team for additional assistance. Usually, working together with your seller helps resolve these problems quickly. We're all in this together!