Error when accepting transfer through Ticketmaster

We've been there!

This is becoming a very common issue, where you will see "Oops Sorry! Something Went Wrong" or a "500 Error" when trying to accept a transfer through an e-mail from Ticketmaster.

If you have been trying to 'accept' a ticket transfer for over 10 minutes, the best way to get the tickets successfully in your Ticketmaster account is to transfer the tickets directly to a phone number. Ask the seller to cancel the transfer and use the Ticketmaster App to transfer the ticket to your phone number instead of e-mail. You can share your cell phone number that is tied to your Ticketmaster account in the chat thread.

To preform a transfer directly to a phone number it must be done through the Ticketmaster App, so both parties must have the app to allow the transfer to go through. 

If the tickets still cannot be 'accepted', you may need to get in touch with Ticketmaster directly to further troubleshoot. Feel free to get our Fan Support Team involved so we can offer any additional assistance. If you and your sales partner can work together, the issue is normally resolved!