Mailing Physical Tickets or Wristbands

For those physical tickets and festival wristbands, please follow the steps below to ensure a smooth and speedy delivery to your buyer.
 

Shipping Guidelines

Use a reliable carrier and ensure delivery is guaranteed for the agreed date/time

• We always recommend mailing physical tickets using USPS Priority Express

  • DO NOT use FedEx or UPS, as these carriers do not insure the cost of tickets if anything goes wrong

• If the event is less than 10 days away, we strongly encourage using an overnight shipping service

• Do not require a signature unless the buyer specifically requests it

  • This often causes delays if the buyer is not home

• Add carrier insurance for the full ticket value in case the package is lost, damaged, or delayed. 

  • If this happens, the buyer will be entitled to a full refund, and you’ll need insurance to recover the cost from the carrier

• Before mailing, take a clear photo of each ticket barcode as well as a photo of the physical package to confirm it has not been tampered with in transit

• Add the tracking number to the sale on CashorTrade

  • This serves as proof of delivery for you, the buyer, and CashorTrade

If the tickets are lost, damaged, tampered with in transit, or don't arrive in time for the event or the buyer’s travels:

• Work with your buyer and contact the carrier immediately

• If the event is approaching quickly, the seller may be able to arrange a will-call pickup at the venue box office

  • If so, contact the event box office or primary ticket company immediately to update the tickets to the buyer's name

    • This will invalidate the original tickets and create new ones that will be available under the buyer's name at Will Call

• If the buyer is not on board with picking up the tickets at Will Call, since they committed to receiving tickets in the mail:

  • The buyer is entitled to a full refund, and the seller must file a claim through the shipping carrier’s insurance for compensation.
     

Adding Shipping Costs:

You can include shipping costs when creating your ticket listing

• Simply add the shipping costs to the ticket price when creating your listing

• Add in your listing description that the price includes shipping costs

• Once a request is accepted, you cannot change the price or add shipping later

• The buyer agrees to the listed total, so all costs must be included up front

Do not request additional payments outside the platform. Doing so may result in additional fees, account suspension, or removal

Need help? 

If you need any assistance or have any questions about mailing tickets to a buyer, please reach out to our Fan Support team and we will be happy to help!