Tickets can often be set up to be picked up at the Will Call both/Box Office upon arrival by the buyer. Availability and restrictions may apply based upon the event and primary ticketing company. This is a good option if tickets were lost in the mail or didn't arrive in time for the buyer's departure to the event. The original purchaser will have to contact their point of purchase, or the event Box Office to set up an alternative pick up under the buyer's name. Written confirmation should be requested and provided to the buyer to act as "Proof of Delivery". Often, the Will Call both/Box Office will require the person picking the tickets up to have a valid ID (showing the name that was set up for the Will Call pickup), the original purchaser's ID, the original order number, and written authorization for the buyer to pick the tickets up on the original purchaser's behalf. These requirements are subject to change depending on the event, so please confirm what the buyer will need with the Box Office when the Will Call pick up is arranged.