For digital tickets, the transfer needs to be initiated directly through the primary ticketing company app or website.
Normally a name and email of the buyer are required to transfer the tickets, which will be automatically provided to the seller once the request to purchase is accepted. Often, the tickets need to be 'claimed' or 'accepted' through the email that is sent by the primary ticketing company (aka Ticketmaster). Once the tickets are 'claimed' or 'accepted' they should show up in the corresponding primary ticketing account via their app or website and can be used for entry.
If you are receiving an error message when 'claiming' or 'accepting' tickets that came through Ticketmaster, review this Help Center Article for more insight.
Transfer option not available or Non-Transferrable
Please be patient. Delayed transfer tickets are very common these days and often become transferable within 48 hours before the event, if not sooner.
Your primary ticket account may show the tickets as non-transferable or the transfer button may be grayed out in the app, but the transfer option should appear once the event nears. This often effects ALL tickets to a certain event. Sometimes a timeline is available to determine when the tickets will become transferrable, but not always. Sellers just need to be diligent in checking their primary ticket app and making sure ticket transfers happen once the transfer option is made available. If sellers do not make the transfer to the buyer they will not be paid out. Both buyer and seller should keep communication to remain on the same page about the delivery of the tickets.