If a Seller is unable to provide proof of delivery upon request, the Buyer may be entitled to a full refund (less platform fees).
Proof of Delivery includes:
For Electronic Ticket:
A screenshot or email of the transfer confirmation from the primary ticket company, showing date when delivered and email address the tickets were delivered to.
An uploaded PDF or QR/barcode to the message thread.
For Paper Tickets/Wristbands:
A tracking number that shows as 'delivered' in the details in time for the show or agreed upon date.
Will Call Tickets
Written confirmation that the tickets were issued to will call and available for pick up under the buyer's information.
NOTE: Proof of delivery must match the ticket type as described in the original listing