We appreciate your patience with the refund process. Thank you all for looking out for each other throughout this situation!We have begun the refund process, but please allow up to 30 business days for refunds to be fully processed and reflected on your payment method.Refund Details:
Original purchasers will be refunded by their point of purchase.
Buyers on CashorTrade will be refunded directly through our platform.
Refunds are being issued in alignment with the primary, providing a 100% refund on the listed ticket price for the following ticket types:
All 1-Day Admission Tickets (Friday, Saturday, Sunday)
All 1-Day Parking Passes (Friday, Saturday, Sunday)
All 4-Day Admission Tickets
All 4-Day Camping Accommodations
If a payout to the seller was already initiated, that payout will be recovered by charging the seller’s payment method on file.Buyers will receive their refund directly to the card used for the purchase.Please note: The CashorTrade platform fee and credit card processing fee are non-refundable.We truly appreciate your understanding as we work to resolve this as quickly and fairly as possible. If you have any questions, don’t hesitate to contact our support team.