Once you ship a physical ticket or wristband, go back to the chat with your buyer to provide the tracking information so they know when to expect the shipment and can track the package along the way.
Once the request has been accepted and the tickets/wristbands have been shipped, mark the tickets as 'delivered' on CashorTrade and provide the tracking number to the buyer.
The sale is not finished until the tickets/wristbands show as delivered through the tracking number and the Buyer marks the tickets as 'Received'. All tickets/wristbands must be delivered, on time, via the stated delivery method, and as agreed upon in your listing.
NOTE: If there are any issues with the shipment, please let your sales partner know and open a support ticket with our team so we can all work together to find a resolution. There may be an option to arrange the tickets/wristbands to be re-issued and picked up by the buyer at the will call booth. The original purchaser will need to contact the box office to see if this is an option.