When shipping Physical Tickets or Wristbands we ask that sellers use a Priority service with Carrier Insurance so a tracking number can be provided and the seller is protected in case the shipment is lost, damaged or doesn't arrive in time.
Tracking numbers allow the seller, the buyer, and CashorTrade to see where the ticket is and when to expect it to be delivered. The tracking number is also considered 'proof of delivery'.
Sellers are also encouraged to add carrier insurance to cover the full value of the package in case anything is lost, damaged o delayed. In the event of a lost package, damaged and the contents removed, or doesn't arrive within the guaranteed timeframe, insurance coverage will be necessary for the Seller to recoup the costs of the package from the carrier, as the buyer would be entitled to a refund and the payout will not be provided.
We encourage all shipments to be through USPS Priority with tracking information and carrier insurance. UPS, Fedex or standard mail can be less protected and result in not getting compensation if the package is lost, damaged or doesn't arrive in time. If the event is less than 10 days away, the tickets should be Overnighted to ensure they arrive in time for the buyer to use them.
Sellers should also take a clear photo of each barcode and upload it to the message thread prior to shipping. Barcode photos can be used to gain entry into the event as a backup.
Please do NOT require a delivery confirmation signature as it can complicate or delay the delivery of the ticket if the buyer is not at home when it arrives.
Once you ship, come back to CashorTrade to click on the "Mark as Delivered" and include the tracking number for the package so that your buyer can keep track of the shipping progress.
NOTE: If the event is less than 3 days away, please ask the buyer if they would like to have them overnighted for an extra charge. The shipping price can be included in the listing prior to a request being accepted.
If the tickets/wristbands are lost in the mail or are not received in time for the event or the buyer's departure for the event, the tickets can often be switched to a 'will call pickup'. The buyer would need to agree to pick the tickets up at the will call office and the box office would need to be contacted in order to get this set up.
Shipping and Tracking
Once you ship a physical ticket or wristband, go back to the chat with your buyer to provide the tracking information so they know when to expect the shipment and can track the package along the way.
Once the request has been accepted and the tickets/wristbands have been shipped, mark the tickets as 'delivered' on CashorTrade and provide the tracking number to the buyer.
The sale is not finished until the tickets/wristbands show as delivered through the tracking number and the Buyer marks the tickets as 'Received'. All tickets/wristbands must be delivered, on time, via the stated delivery method, and as agreed upon in your listing.
NOTE: If there are any issues with the shipment, please let your sales partner know and open a support ticket with our team so we can all work together to find a resolution. There may be an option to arrange the tickets/wristbands to be re-issued and picked up by the buyer at the will call booth. The original purchaser will need to contact the box office to see if this is an option.